What an amazing result for the Adler & Allan Credit Control team and our business at the recent prestigious British Credit Awards as they picked up two accolades on the evening. The annual awards, held at the Royal Lancaster Hotel in London on 8th Feb 18, are the recognised standard in the credit and collections industry and governed by the Chartered Institute of Credit Management. This is an event where the industry’s leading figures gather to celebrate the very best performers and our double award win, for the Project of the Year and also the ‘Winner of Winners’ on the night, was a great demonstration of how a small team can beat organisations with hundreds of staff.
The Project of the Year award was given for the work on the Cumbria Flood Resilience programme, providing real world solutions to real world problems handling customers affected by challenging circumstances with sensitivity and professionalism whilst recovering cash in a dynamically moving project working out of hours to maintain contact and provide support. This was in addition to maintaining the core cash collection activity, client on-boarding and daily administration and legal services to the Group.
Commenting after the second award ‘Winner of Winners’, Darren Allardyce, A&A Credit Manager said “The first award was fantastic, but to then win best in class given we were up against teams including HMRC, Aggregate Industries, Kier Construction, UU and Dun & Bradstreet was a stunning result for the team.
A huge thank you to the whole credit department Chris Cade, Michael Downes, Nicola Pickford, Stephen Wadham and Christopher Lambert in the Carlisle Office who has provided frontline billing and collection support on this project for the last 18 months and has been a key contributor to this achievement.”