Company LogoCompany Logo

Contracted chemical advice

24-7 contracted chemical advice.

We help fuel distributors, ADR transport operators, manufacturing and processing facilities to remain compliant with REACH and the Carriage of Dangerous Goods legislation by offering a 24-7 contracted specialist chemical advice service.

Our advisors understand supply and transport legislation and are experienced in providing advice, authoritatively and calmly, to those needing help. By asking the caller questions we build up a picture of the situation and using our expertise and judgement, utilise the product information (e.g. Safety Data Sheets) and other information sources to advise on the best actions to take to minimise the risk to people, the environment and property. Spill response can also be organised in the UK and some other territories.

Advisors can provide advice in the following situations:

  • Spilled product
  • Product ingested, inhaled or exposed to skin or eyes
  • Alarm on site
  • Fire on site
  • Moving product from one location to another

We can also signpost callers who do not have an emergency.


  • 24-7 emergency chemical advice meets industry Best Practice standards for Level 1 advice.
  • Calls answered directly on a land line phone by one of our Incident Advisors.
  • Multi-lingual advice using language recognition skills and the latest in telecommunication technology, and, if necessary, an interpreter can be brought into the call.
  • Worldwide coverage compliant with legislation.
  • We build a bespoke call handling protocol that meets your needs in terms of escalation of incidents.

Carriage of Dangerous Goods (CDG)

For the transport of dangerous goods in bulk, CDG Regs require a telephone number to be shown on the tank or tanker where specialist advice for the load can be obtained in English, at any time during carriage.

Carriers or consignors often retain external contractors to provide specialist advice outside of normal working hours or act as an initial point of contact, with enquiries being referred to appointed 'duty officers' within the company.

Inspectors are advised that the above arrangements are acceptable provided the advice at the point of contact is appropriate, prompt and involves only one referral.

Our response is compliant with the HSE guidance on specialist advice telephone numbers. The Chemsafe Liaison Group publication Chemsafe - Assistance in Chemical Distribution Emergencies requires that the initial call to the number will:

  • Be picked up as might be expected of a normal telephone call.
  • Provide product-based information within 10 minutes of receipt of the initial request, and any further technical information and advice, as necessary, within 30 minutes.

Inspectors that encounter vehicles carrying dangerous goods in tanks will consider enforcement action where there is:

  • No telephone number displayed
  • No response, or
  • A seriously inadequate response

Inspectors will ask for information relating to the load such as the UN number(s) and Emergency Action Code which are displayed.

Responsible Care initiative

Increasingly manufacturers and distributors of hazardous goods are concerned about reputational management and are subscribing to the standards set by the chemical industry’s Responsible Care initiative. Companies that commit to the programme are required to implement a wide range of health, safety and environmental measures including the provision of a reliable Level 1 response (telephone advice available at any time).


In Europe, REACH compliant Safety Data Sheets show an emergency telephone number in section 1.4 which should give access to someone who is competent to assist and “…..should be able to address requests/calls in the official language(s) of the Member State(s) for which the SDS is intended.”

This telephone number can also be used in providing advice as part of Poisons Centre notification in EU Member States.

Key stats

1 of 1
  • 0
    8 prohibition notices in the last 3 years have been issued by the HSE on tanker operators for non-operational specialist advice telephone numbers

Keep your business compliant and protect the environment while reducing the risk of operational downtime

Find out how Adler and Allan reduce your risk and support you on your journey to Net-Zero through the management and maintenance of assets.

Contact our experts