Contracted environmental incident response services
We help organisations respond to environmental incidents quickly and effectively by ensuring preparedness and priority with our Response Plus policy.
This minimises the impact of an emergency incident on your environment and operations.
Every minute counts!
Speed is critical in the golden hour following an environmental incident. Don’t let onboarding issues and lack of site knowledge slow down our response.
With Response Plus our trained incident commanders will be prioritised to you 24/7 – 365.
Our response contracts cover incidents involving any of these substances
- Oil/fuel
- Chemical
- Biological
- Sewage
- Floodwater
- Firewater
- Other pollutants, such as silt, food, or dry products
In any of these locations
Inland terrestrial
- Above ground
- Below ground
Marine
- Lakes
- Rivers
- Streams
- Ports
- Harbours
- Coastal
- Onboard vessels
From any of these causes
- overfilling or poor handling of containers
- damaged containers
- containment failure
- failure of pipework or underground tanks
- collision or accident
- weather related problems e.g. flooding
- fires
- vandalism
Specific legislative requirements
Under MCA (Maritime Coastguard Agency) legislation and COMAH regulations, operators are required to develop contingency plans for major incidents. Any business with ISO14001 accreditation should also demonstrate the ability to deal with a pollution event.
For all other organisations a response contract is not required but it is best practice as preparedness and speed of response are key to mitigating the environmental and business impacts of an incident and protecting you and your organisation.
Features and outputs
- 24/7 – 365 emergency response from trained incident responders.
- Prioritised, immediate response with key SLAs.
- Response preparedness audit to understand your site and asset risks.
- Discounted planning and training.
- MI data for reporting against key KPIs.
Added value
Trusted
Experience
Membership
Credibility
Accreditations
Response preparedness audit
Spills will only pose a risk to people and the environment if there is a source, pathway, and receptor present.
As a Response Plus customer our experts will visit your site to perform a Response Preparedness Audit. We will identify any risks, work out the best access points, understand your site layout, and identify pollutant linkages.
Prioritised response
Speed of response is vital to reduce its impact on the environment, your business, and your reputation. With a Response Plus contract you get a prioritised, immediate, SLA-based response, with no call-out fees.
Because we know your site, how to access it, and which equipment we need, there’s no lengthy discussion or onboarding required - we respond quickly, with zero delays.
Discounted planning and training
Though your individual point of contact you can arrange additional spill response planning and training to ensure your teams are prepared and can provide first response in the event of an environmental incident before our teams arrive.
MI data and reporting
We can provide you with data on the number of incidents across your sites, the locations and substances responded to, for reporting purposes.
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