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Understanding the impact of Section 82 and SOAF: Insights from a wastewater sector roundtable

Published: 20 March 2026


Increasing regulatory scrutiny and public concern have combined to push water pollution to the top of the agenda, forcing companies to act with greater urgency than ever before.

No longer just another aspect of infrastructure planning and compliance, pollution has become a direct threat to profits, leadership credibility, and future investment plans.

Sector struggles to navigate Environment Agency red tape “nightmare”

Efforts to improve the management of combined sewer overflows (CSOs) include regulatory measures such as the Environment Agency’s Storm Overflow Assessment Framework (SOAF) version 2, which sets out tighter spill frequency triggers, enhanced environmental impact assessments, and cost-benefit analysis requirements.

Meanwhile, Section 82 of the Environment Act mandates water quality monitoring upstream and downstream of every storm overflow and sewage treatment works, and continuous monitoring at high-risk outfalls. But participants at a Utility Week roundtable, held in association with Adler & Allan, argued that meeting Section 82 requirements is currently not viable.

The logistics needed to implement Section 82 are “a nightmare”, said one participant, involving issues gaining access close to certain outfalls, putting in power connections, and achieving real-time data flows at locations “in the middle of nowhere with no signal”.

They went on to say: “I don't think the supplier industry is in a position where they can facilitate all the things we want... there isn’t enough knowledge on how we'll implement it to be able to achieve the timescales, even with the best intentions.”

Another participant agreed that monitoring technology is not mature enough for the speedy ramp-up demanded by the government, so “water companies will spend an awful lot of money without achieving outcomes”.

The discussion turned to issues gaining permission to install overflow monitors on third-party land, in particular land owned by farmers. “We've had experience of farmers saying: ‘No thank you, we don't want any of this monitoring anywhere near our fields’”, said one wastewater executive.

This view was supported by another delegate who revealed that a year-one programme of installations for Section 82 was only successful because work focused on water company land. Without the necessary powers under section 159 of the Water Industry Act 1991 (enabling utilities to access private land to install infrastructure) they said, “we can't see how we're going to be able to do it, because farmers are just not going to let us on their land”.

There was consensus at the roundtable on the need for the industry to come together to address Section 82 challenges, and plans are underway to reconvene a joint group involving Defra, the Environment Agency, and water companies to discuss the practicalities of implementation.

The prospect that the legislation may ultimately be pulled or altered as part of wider industry reforms was raised as a concern for the supply chain, which required certainty when deciding how much money and resources to commit.

“Customers won’t be willing to pay”

The conversation moved on to new targets introduced for SOAF schemes, which have hit budgets previously agreed under AMP8. The group agreed that this, combined with other new and existing obligations, will likely significantly ramp up the sector’s funding requirements under AMP9.

Many voiced concerns over the implications for billpayer affordability, with differing views on what customers would be prepared to pay – and if people fully appreciate the cost of cleaning up the waterways.

One participant said: “I don't sense that our customers will be willing to pay when we start to present the outline picture. You thought your last bill increase was unacceptable, well wait until AMP9.”

Another delegate highlighted the financial impact of the Environment Agency’s storm overflow investigations on programmes of work already underway, saying: “SOAF has the potential for some very costly reworking, which is a concern not just for affordability, but for efficient delivery; you want to be able to get it right first time.”

The relatively low cost of water compared to gas and electricity bills was highlighted, with customers lacking knowledge of the services they receive for their money.

That the government failed to consult with the public (when shaping its 2026 water reforms) on what people are willing to pay for upgrades to cut spills was labelled by one participant a “missed opportunity” when people are “willing to engage”.

Others countered that the broader population would be unwilling to countenance significant bill hikes when they don’t get to see any significant benefit in their day-to-day lives. One policy leader pointed to the outcome of previous public briefings where, when the topic of increased bills was raised, the prevailing attitude was one of, “no, you've paid your dividends, you pay your chief executives their bonuses, it’s not on us, it's not up for debate”.

With the UK economy having gone through a period of sluggish growth of around 1.5% over the last decade, and only a modest growth forecast up to 2030, the prospect of pushing bills up much more than 1% risks – as one water company director put it – “making the customer worse off; we're in a terrible catch-22 situation”.

Unlocking capacity while targeting drivers of pollution

Alongside these operational and regulatory challenges, the discussion also highlighted a growing recognition that the sector cannot rely on infrastructure upgrades alone to meet rising expectations.

Insights shared at WWT Wastewater 2026 reinforced the value of optimisation before build, real-time network visibility, and catchment-wide thinking –  approaches that allow water companies to unlock more capacity from existing assets while targeting the true drivers of pollution. Delegates noted that moving towards smarter, data-led monitoring and more joined-up operational planning could help reduce the scale and cost of future SOAF and Section 82 interventions, offering a more sustainable pathway to compliance at a time when affordability and customer trust are under unprecedented pressure.

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